About Us
The Heart of Exceptional Care and Reliable Support
National Care Centre provides a wide range of services to support the Australian government’s NDIS Disability and Myaged Care program. We strive to be a centre of exceptional care and reliable support.
Our experienced team at National Care Centre provides expert care and support to make a difference in the lives of older Australians, persons with disabilities, families, and carers while upholding the highest standards of individual dignity and freedom of choice.
We are committed to ensuring that our clients can make informed decisions about their care and services by considering language barriers, access to information, services, and outcomes that value and respect their identity and embrace their individual and culturally diverse life experiences.
National Care Centre is committed to supporting Aboriginal and Torres Strait Islander communities, as well as the diverse and multicultural communities across Australia. Hence, NCC acknowledges and respects the culture of traditional owners and custodians of Australia.
Purpose
To improve the quality of life and well-being of individuals facing unique challenges, ensuring they receive the specialised care and support they deserve.
Mission
To provide reliable and trustworthy service, we help clients understand their conditions and capabilities and empower them with knowledge and guidance for the right care.
Vision
We listen and provide an individually tailored approach specific to each client, providing them with opportunities for a better quality of life. we invest in building a remarkable team and pride ourselves on “going the extra mile” for clients.
Our Team
We treat our employees like family and provide a rewarding working environment. National Care Centre thrives to become a centre of exceptional care and reliable support.
All Our Employees Undergo:
National Criminal History Check and, where applicable.
Working with Children Check.
NDIS Worker Screening Check or appropriate equivalent by the State.
Allied health employees are registered with the Australian Health Practitioner Regulation Agency (AHPRA)
Our Support Workers
Based on your specific needs and preferences, we will aim to schedule Support Workers who provide a good match in terms of skills, need, shared interests, language and cultural preferences.
Our Clinical Team
National Care Centre’s professional team provide clinical services to support your health and well-being.
Our team works together to ensure that your services are delivered to meet your holistic needs and expectations.
Registered Nurses and Enrolled Nurses
Physiotherapists, Podiatrists and Occupational Therapists
Case Managers and Care Coordinators
Our support and services are guided by high standards of professionalism, ethics, and respect for individuals.
Respect the rights of the person
Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with relevant laws and conventions.
Respect privacy
Respect the privacy of people with disability.
Deliver services competently
Provide support and services in a safe and competent manner with care and skill.
Act with integrity
Provide support and services with integrity, honesty and transparency.
Prevent violence, neglect, abuse and exploitation
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect and abuse of people with disability.
Take action on quality and safety
Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability.
Prevent sexual misconduct
Take all reasonable steps to prevent and respond to sexual misconduct.
Let's Build the Perfect Care you Deserve
Support Coordination
We'll review your current plan & make sure you're on the best quality supports for your bugdet.
We'll work with you and the people you know (friends, family, service providers and therapists etc.) to meet your goals.
We'll support you how to access the NDIS portal so you can monitor your funds efficiently
We'll support and prepare you for your NDIS review meetings.
Community Access and Mentoring
We'll support you to do the hobbies you enjoy the most.
You'll get access to team building events, and social engagements like fishing, video games, and all kinds of sporting events.
You'll also get access to community programs like gardening and volunteering.
We'll support you build your confidence, giving you the edge you've been longing for.
Ready to find your caring Care Coordinator?
Get in touch with us and we will get you started.
It is National Care Centre’s commitment to incorporate the requirements of standard into the business with a continuous improvement system.
These commitments are as follows:
- Ongoing improvement and revision of the policies & procedures, processes and services
- Ensuring that all policies & procedures comply with the relevant legislations, obligations and standards
- Maintaining, monitoring and improving the stakeholder’s satisfaction and creating a close relationship with staff and workers
- Conduct regular internal audits to find and resolve any nonconformities and prevent the recurrence
- Train the staff and workers on an ongoing basis to meet the requirements We offer employment/upskilling opportunities – providing age care and disability courses
