Find The Right Care You Deserve
Quality care starts with a committed healthcare provider you can trust.
Contact National Care Centre Today!
Have an Exceptional Care Experience and Reliable Support Today
We are here to provide you with the right care you deserve. Whether you need the services for yourself or someone in your care, we would love to give these tailored, flexible care personalised to your needs
Care
Care Services
Home Service
Assistance with
Household Tasks
Accommodation Services
Trusted Accommodation and Assistance
Activity
Essential Life and Skills Support
Equipment
Equipment and Assistive Products
Learn about your Aged Care Programs
The primary purpose of the National Care Centre is to serve as a reliable platform that facilitates the connection between individuals requiring assistance and suitable support workers. Within our Aged Care Program, we prioritize the values of Respect, Inclusiveness, and Dignity.
We firmly believe that every individual, regardless of their location, deserves access to appropriate care within their own community. This forms the core principle of our innovative approach Aged Care, which emphasises the importance of delivering the right support to individuals in need, with the utmost empathy and integrity.
Trusted & Experienced Care Provider for NDIS
We want to provide you with the best service. Every healthcare provider and support worker at NCC upholds our core values of dignity, trust, respect, inclusiveness, commitment, diversity, and empowerment. You can trust and rely on our 24/7 support from our professional and highly trained NDIS care providers.
Education
National Care Centre’s Study and Work Program provides the opportunity for people in the community to study and work at the same time. This program helps individuals gain the right skills for their careers by blending education with real job experience. By doing this, it not only helps people grow personally but also helps create a skilled workforce.
National Care Centre is dedicated to helping its community members succeed in their careers, which is great for improving people’s lives and the community’s economy.
Community
National Care Centre’s Community Connect Program is all about inclusivity. It gives everyone a chance to benefit from free community programs. NCC is committed to making sure everyone gets the same opportunities for personal and professional growth. This program opens doors for people from all backgrounds to access resources and opportunities they might not have had otherwise.
Whether it’s learning new skills, attending events, or working together on projects, this program helps people achieve their goals and makes the community stronger and more inclusive.
How to Get Started
We coordinate your whole package so you don't have to worry with it!
1. Talk to Us
Contact National Care Centre so we can learn about your care needs.
2. Care Planning
Engage us and together we review your care needs and design a care plan and budget.
3. Find Workers
Choose your care team with National Care Centre to deliver your care plan.
4. Get Started
Start receiving services while we work alongside you to manage your package spending and administration.
Access to quality aged care services at the best value rates currently in the market, means that you can focus on the things that matter...living independently, safely and connected to the community.
Testimonials
What our clients say...
Volunteer Now!
You have the opportunity to positively impact the lives of others in our community.
Our volunteers are dedicated and enthusiastic about helping those who require support. They come from diverse backgrounds and lifestyles, ranging from retirees and students to part-time employees, stay-at-home parents, and experienced professionals.
Practice Standards
National Care Centre management and the employees are committed to follow Code of Conduct as below:
- Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
- Respect the privacy of people with disability.
- Provide supports and services in a safe and competent manner, with care and skill.
- Act with integrity, honesty and transparency.
- Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
- Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
- Take all reasonable steps to prevent and respond to sexual misconduct.
To Provide a diverse and inclusive service to the participants and their families National Care Centre promotes following:
- Support culture diversity and promote the inclusive environment.
- Support participants to play an active role in the community.
- Finding participants’ needs from consulting with their family members and careers.
- Create an inclusive workplace for all staff and workers and respect their cultural, beliefs and language difference.
- Ensuring that there is not any difference in service provision between participants and the rest of people in the society.
- Support people with CALD and Aboriginal and/or Torres Strait Islander (ATSI) background with their culture and spiritual beliefs.
At the direction of the participant, the culture, diversity, values and beliefs of that participant are identified and sensitively responded to.
Each participant’s right to practice their culture, values and beliefs while accessing supports is supported
National Care Centers participants who English is not their primary language will be provided with interpretation support (if required) or in case of a meeting, these people would be able to bring a member of their family who speaks English.
- It is the National Care Centre’s commitment to ensure that everyone feels safe and treated fairly and the organisation is free of abuse, exploitation and neglect.
- Participant with lack of communication should be well supported to detect and prevent abuse.
- The Managing Director deals with the abuse, exploitation and neglect reports seriously and confidentially and take the best measures to mitigate the issue and punish the guilty person.
- Incident Management Policy and Procedure is established to investigate and report the abuse, exploitation and neglect related issues.
- Training is required for everyone in National Care Centre to recognize, prevent and minimise abuse, exploitation and neglect.
- National Care Centre is committed to promote an environment free from bullying, harassment and discrimination for all workers and participant
- National Care Centre is committed to implement training and awareness raising strategies to ensure that all workers and staff are aware of their rights and responsibilities in relation to bullying, harassment and discrimination
- National Care Centre is committed to comply with all relevant legislation and industry standards
- All forms of discrimination, harassment and bullying by or toward workers, participant is considered unacceptable and will not be tolerated under any circumstances.
- Everyone has a same right and responsibility relating to the sexual harassment.
- Any discrimination, bullying, harassment and discrimination should be discussed with the Managing Director or by submitting an incident through the Incident Management Policy and Procedure.
- Victimisation including threatening any of who has made a complaint or helped another person to make complaints including the ones who may be involved in investigation process is subject to discrimination, harassment and/or bullying.
- Breach of this policy & procedure in any forms may lead to termination of employment.
- This policy identifies the requirements for delegated responsibility and authority to another suitable person in the absence of a usual position holder in place.
- Workers with same qualifications and experience will be assigned as a delegate to ensure the same level of support is provided to the participants and adequate training will be provided to them.
- Delegation of Responsibility and Authority Policy within National Care Centre is intended to achieve the following objectives:
- Ensure supports are provided based on the least intrusive options;
- Ensure the efficiency and effectiveness of supports;
- Ensure that workers have been provided with the level of authority necessary to discharge their responsibilities;
- Better understanding of supervision and delegation responsibilities;
- Feel confident in working safely with participant.
- When exercising delegated authority, all delegates shall act in good faith using all reasonable skills.
- The requirements set out in this policy apply to all workers. Delegation is managed through Delegations of Authority Register.
- Staff and workers should avoid any conflict of interest in their duties and personal interests.
- All workers will act in the best interests of participants and other customers, ensuring that participants are informed, empowered and able to maximise choices and controls. Staff members will not (by act or omission) constrain, influence or direct decision-making by a person with a disability and/or their family to limit that person’s access to information, opportunities, and choices and controls.
- Any conflict of interest should be reported to the management team to avoid any possible conflict. If any conflict is recoded in Conflict of Interest Register, a Form34.Conflict of Interest Declaration Form must be completed.
- None of the staff and Workers shall misuse their position that ends to any personal benefit for themselves or anyone associated with them.
- The priority of all staff and workers shall be the advantage of the National Care Centre.
- Worker and staff should not misuse National Care Centre property, information and data for their own personal use.
- Everyone in National Care Centre including workers, staff, management team and contractors shall have considered their actions as follows:
- What kind of conflict with my duties will be perceived?
- Is there any personal benefit involved in their action of duties?
- Is my involvement in any of the actions reasonable?
- Neither we nor our worker will accept any offer of money, gifts, services or benefits that would cause any one of us to act in a manner contrary to the interests of a NDIS & Aged Care participant. Further, staff and workers will not have any financial or personal interest that could directly or indirectly influence or compromise the choice of provider or provisions of supports to a participant. This includes the obtaining or offering of any form of commission by staff and workers or us.
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